Teleperformance (behave of Sympatico)

I am professional web developer for over 3 years.

I obtained a Certificate in Computer Science at the University of Montreal in 2005 with Award of Excellence.

I am also part of the organizing committee of the PHP Quebec Conference.

Technical Support
08/2005 — 04/2006

Description

Answering customer's call in French and in English. Assist members to set up their Internet connection, e-mails and their network configurations. And promote Sympatico's products.

Work Environment

Remedy (Account informations and tickets tracking)
Robocop (tool to test the Internet signal quality)
Virtual Software(Windows XP, 2000,98,ME, MAC OS X)

Download Resume

Francis Bégin - PHP/MySql Developer